When we receive your order, we will provide you with a confirmation to the email address provided to us. In addition, when you receive your order confirmation we have pre-authorised your payment method. We check with our warehouse or suppliers to make sure that your desired item is available and can be dispatched. In the event that your items are unavailable for immediate despatch, we remove the pre-authorisation from your credit card and send you an email informing you of our actions. When items are available to be dispatched, payment will be processed while we prepare your order for dispatch.
Order processing & delivery estimates
All orders for in-stock items are usually processed and dispatched within 2-3 days.
For smaller items, please allow 3-5 business days for delivery if you have chosen the standard delivery option. However, some larger items may take between 10-15 business days. Whilst we aim to deliver goods quicker than the stated delivery time we cannot guarantee the delivery time.Sometimes in peak periods where we can get extra busy you may find delivery times may take longer than usual.
Please note that most of our couriers do not ship or deliver on weekends or bank holidays. Delays in delivery are possible if we are experiencing high volume of orders, please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
For made-to-order and custom made pieces, kindly allow lead times as stated on our product pages. If you require the item urgently, please contact us and we will try our best to accommodate your requests.
we offer Free shipping on all orders! and 30 day money back guarantee!